TERRA-102-02Live
Briefs you edit
Change an agent's brief, or the rules they all share, in the dashboard. The next call uses it, and Reset brings back the original text.
Also inside TERRA-102 PERSONA
The rest of PERSONA.
TERRA-102-01Live
Six agents on day one
Six agents come ready to go: Gulf parts, India parts, service contracts, Arabic, Russian and Hindi. Each speaks its own language and English, and switches when the caller does.
TERRA-102 PERSONA
TERRA-102-03Live
A brief for one call
Before a call, tell the agent what it's for; during the call, send it a note and it acts on it in its very next sentence.
TERRA-102 PERSONA
TERRA-102-04Live
An agent per market
Port handling, mining, construction and industrial clients can each have their own agent, who takes their calls by default.
TERRA-102 PERSONA
TERRA-102-05Live
Pick a voice by ear
Replay the agent's side of a real call in another voice, with the customer's turns kept as they were, and choose by ear.
TERRA-102 PERSONA
TERRA-102-06Live
French, Portuguese and Spanish
Colleagues for buyers in Africa, Europe and Latin America: Portuguese for Angola and Mozambique, French for West Africa, Spanish for Latin America.
TERRA-102 PERSONA