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One line, one inbox
AED 1,900 per month
about USD 520
- 1 phone number and 1 shared mailbox
- All seven languages, the reception desk and two agents
- CRM, order desk, shared inbox and Ask
- Up to 5 users
- 500 agent minutes and 1,000 e-mails included
Pricing
Priced per desk. Not per head.
One flat fee covers the product and everyone who uses it. Usage (minutes, speech and AI) is itemised call by call, under a monthly cap you set.
Desk
The whole front office
AED 4,500 per month
about USD 1,225
- Up to 3 numbers and 3 mailboxes
- Unlimited users, four roles, a year of audit log
- All agents, assisted calls, live listen-in
- Call-quality scoring, WhatsApp follow-ups, Telegram alerts
- 2,000 agent minutes and 5,000 e-mails included
Private
Single-tenant, yours
AED 15,000 from, per month
about USD 4,100, billed yearly
- Your AWS, Azure, Google Cloud, Oracle, or on-premises
- Your own carrier, speech and AI contracts; no usage billed by us
- Single sign-on, custom agents and voices
- Rollout support and an agreed SLA
Beyond what's included, you pay the providers' cost plus 15%, never more than the cap you set. Most calls cost less than two dirhams.
Start with a 30-day pilot on your own number. Pay per enquiry handled: AED 5 per call answered, AED 1 per e-mail read, and never more than the Counter price.
Prices exclude 5% VAT. One-time onboarding (number registration, mailbox setup, catalogue and price-list import, agents tuned on your own calls) is AED 7,500, waived on annual plans.
Where it runs
Your rack, your cloud, or ours.
Terramine Desk runs wherever your data policy requires: the same system and the same features in all three options.
Multi-tenant SaaS
Terramine Cloud
We host and run it on AWS, in the region you choose: the UAE, Bahrain, Frankfurt or anywhere else. You get a workspace, a phone number and a login.
- Data
- Isolated per tenant, with point-in-time recovery
- Login
- Google, Microsoft or your own single sign-on
- Best for
- Teams of ten to fifty with no IT department
Single-tenant, in your account
Your cloud
Deployed in your own AWS, Azure, Google Cloud or Oracle account, or with a local provider. You hold the database and the keys.
- Data
- Your region, your database, your backups
- Rollout
- Terraform templates for AWS. Updates wait for live calls to finish
- Best for
- Groups with a cloud or data-residency policy
In your own server room
On-premises
The same system, behind your own login. Calls, transcripts, customers, orders and documents never leave your network.
- Data
- All of it, on your hardware
- Models
- Speech and language models over an API, under your own contracts and keys
- Best for
- Government suppliers and regulated industries
FAQ
Questions we hear in every demo.
Will it replace our sales team?
It replaces the missed call, the unread RFQ and the quote nobody chased. Your people keep the relationships, the prices and the final say, and anything that dials, sends or imports waits for someone to approve it.
Does it tell callers it's an AI?
Always, in the first sentence, along with the notice that the call is recorded. The EU AI Act's transparency rule has been in force since 2 August 2026, and callers in the Gulf deserve the same courtesy.
What number does it call from?
A local number, rented under your own trade licence: in the UAE, Saudi Arabia or Egypt through our regional carrier, and in most other countries through an international one. Incoming and outgoing calls share it, and a customer who calls back gets the same agent, in the same voice, already up to speed.
Can it make cold calls, or send cold e-mails?
It can call and e-mail any list you are entitled to contact, but we don't sell a cold-calling robot. In the UAE, Resolution 56 requires prior approval for marketing calls, allows them only between 09:00 and 18:00 and requires a check against the Do Not Call Registry. Where the desk earns its keep is warm outreach: callbacks, quote follow-ups and the customers you already know.
Does it quote prices on the phone?
No. Prices, costs and suppliers are kept off the phone by design: the agent can say what a part is and whether you can supply it, and the quotation follows in writing.
Which languages does it speak?
English, Arabic, Russian, Hindi, French, Portuguese and Spanish today, switching mid-call when the caller does, and any other language we set up for you.
Who built it?
Terramine Heavy Equipment Trading, a heavy-equipment trader in Dubai, built it for its own sales desk. It answers our real calls and reads our real mailbox every day.