Solutions · Auto parts
A mechanic calls with a part number. Every time.
Car and truck parts distributors live on the phone: garages read out OEM numbers, want an equivalent in stock, and call the next shop if nobody answers.
Where auto parts sales are lost
A garage with a car on the lift calls three distributors and buys from the first one who confirms the part. The number is read off a box or a catalogue screen, half of it in letters, and the equivalent brand matters as much as the original.
What the desk does
- Answers every call, day and night, and reads the part number back digit by digit.
- Looks the part up with its equivalents while the mechanic is on the line.
- Turns a workshop's e-mailed list into an order and asks every supplier at once.
- Keeps each garage on a rhythm of calls, so a quiet account is noticed.
The set
8 systems for auto parts.
TERRA-101Live
CALL
An AI voice agent that answers your number and calls customers back in their language, reads part numbers back to them, and writes up every call the moment it ends.
9 capabilities
TERRA-109Live
READ
Built so that mixed letters and digits come through correctly: brands and codes fed to the recogniser, a second listen to anything spelled out, and the recording used to correct the record afterwards.
5 capabilities
TERRA-110Live
LOOKUP
Three narrow tools the agent may use during a call, built so that prices and suppliers can never reach the phone.
4 capabilities
TERRA-308Live
CROSS
Equivalents and cross-references: another brand's number for the same part, grouped, searchable and used everywhere a part is looked up.
4 capabilities
TERRA-301Live
RFQ
An enquiry in any form (a photo, a PDF, a spreadsheet, a pasted list) turned into a draft order in a minute, with the brand worked out from the part number.
6 capabilities
TERRA-302Live
SRQ
Suppliers ranked by how much of the order they can cover, and a request with an Excel sheet sent to every one you tick, numbered from the order.
5 capabilities
TERRA-304Live
QUOTE
Quotations and invoices as PDF and Excel, on your letterhead, with lead times in days, weights, split deliveries and alternatives, sent and tracked.
11 capabilities
TERRA-404Live
PORTFOLIO
A board for existing customers that shows who is going quiet, with a rhythm of touches (a task, an e-mail or a call) for each one.
4 capabilities
From the blog
Read more
· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Procurement
One click, every supplier: sourcing spare parts from price lists
Which of your suppliers can quote this order? The answer is in their price lists, and a desk can read 160,000 rows faster than a buyer can open the file.
TERRA-307TERRA-302TERRA-308