Solutions · Marine supply
The ship sails on Thursday. The RFQ came at night.
Ship chandlers and marine spares suppliers quote against a vessel's schedule, in every time zone, with delivery to a port and a deadline that does not move.
Quoting against a sailing
A technical superintendent sends a list of spares for a vessel calling at Jebel Ali on Thursday. Every hour spent retyping it is an hour less to source it, and the answer has to reach a manager in Hamburg, Athens or Singapore during their working day.
What the desk does
- Turns the requisition into an order from PDF or Excel, overnight.
- Asks every supplier who carries the parts in one click, and captures their replies.
- Quotes with lead times, weights and shipping options per line.
- Calls and writes to each manager inside their own working day.
The set
8 systems for marine supply.
TERRA-301Live
RFQ
An enquiry in any form (a photo, a PDF, a spreadsheet, a pasted list) turned into a draft order in a minute, with the brand worked out from the part number.
6 capabilities
TERRA-302Live
SRQ
Suppliers ranked by how much of the order they can cover, and a request with an Excel sheet sent to every one you tick, numbered from the order.
5 capabilities
TERRA-303Live
OFFER
A supplier's reply in any form (screenshot, PDF, spreadsheet or the e-mail itself) read into the request line by line, each price shown beside the one it would replace.
6 capabilities
TERRA-304Live
QUOTE
Quotations and invoices as PDF and Excel, on your letterhead, with lead times in days, weights, split deliveries and alternatives, sent and tracked.
11 capabilities
TERRA-305Live
FREIGHT
Several priced shipping options on a quotation, from your rate book or entered by hand.
2 capabilities
TERRA-106Live
DIAL
The outbound queue: it works through a list inside each customer's working day, keeps every callback that was promised, and knows when to stop.
8 capabilities
TERRA-407Live
CLOCK
Each customer's local time on their card, from their address or their phone's country code, and every time on screen says whose clock it's on.
2 capabilities
TERRA-201Live
The company's sales mailbox, handled like a mail client inside the desk: conversations, read marks, who answered what, and HTML e-mail.
10 capabilities
From the blog
Read more
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408
· Procurement
One click, every supplier: sourcing spare parts from price lists
Which of your suppliers can quote this order? The answer is in their price lists, and a desk can read 160,000 rows faster than a buyer can open the file.
TERRA-307TERRA-302TERRA-308