Solutions · Port handling
Cranes do not wait. Nor do their buyers.
Ports and terminals run reach stackers, mobile harbour cranes and straddle carriers round the clock, and buy from every time zone. The desk keeps their hours.
A terminal never closes
A crane that stops a berth stops ships. Terminal engineers call when the fault shows, wherever they are, and expect the same answer at three in the morning as at noon.
Port customers are few and large, so every one of them is worth a rhythm of its own: a call every month, an e-mail every quarter, and nobody forgotten while the sales team is busy with a tender.
What the desk does for a port supplier
- Calls and callbacks inside each terminal's own working day, whatever the time zone.
- A portfolio board that says which terminal is going quiet, and a touch planned for each.
- Supplier replies captured on the request, with lead times and lots.
- Quotations with weights, so freight for a crane part is priced before it is promised.
The set
7 systems for port handling.
TERRA-101Live
CALL
An AI voice agent that answers your number and calls customers back in their language, reads part numbers back to them, and writes up every call the moment it ends.
9 capabilities
TERRA-106Live
DIAL
The outbound queue: it works through a list inside each customer's working day, keeps every callback that was promised, and knows when to stop.
8 capabilities
TERRA-407Live
CLOCK
Each customer's local time on their card, from their address or their phone's country code, and every time on screen says whose clock it's on.
2 capabilities
TERRA-404Live
PORTFOLIO
A board for existing customers that shows who is going quiet, with a rhythm of touches (a task, an e-mail or a call) for each one.
4 capabilities
TERRA-303Live
OFFER
A supplier's reply in any form (screenshot, PDF, spreadsheet or the e-mail itself) read into the request line by line, each price shown beside the one it would replace.
6 capabilities
TERRA-304Live
QUOTE
Quotations and invoices as PDF and Excel, on your letterhead, with lead times in days, weights, split deliveries and alternatives, sent and tracked.
11 capabilities
TERRA-305Live
FREIGHT
Several priced shipping options on a quotation, from your rate book or entered by hand.
2 capabilities
From the blog
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Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408