Solutions · Car dealers & service
Sales, service and parts. One line.
Dealerships and service centres take calls for three departments at once: a test drive, a service visit and a part, in the customer's language.
Three departments, one phone
A caller wants a service slot, another a price on brake pads, a third a test drive. Put on hold, each of them hangs up and calls the next dealer.
What the desk does
- A receptionist that asks what they need and puts them through to the right person.
- Parts enquiries answered with the catalogue and equivalents, and quoted in writing.
- Every lead on a board, called back on time, in their language.
- Coming: service visits and test drives booked on the call (TERRA-505 BOOKINGS).
The set
8 systems for car dealers & service.
TERRA-104Live
RECEPTION
An AI receptionist on the company line: it plays the legal notice, asks what the caller needs in their own words, and puts them through to the right agent or person.
5 capabilities
TERRA-101Live
CALL
An AI voice agent that answers your number and calls customers back in their language, reads part numbers back to them, and writes up every call the moment it ends.
9 capabilities
TERRA-110Live
LOOKUP
Three narrow tools the agent may use during a call, built so that prices and suppliers can never reach the phone.
4 capabilities
TERRA-306Live
CATALOGUE
Your parts catalogue, with brand, description, unit, weight and HS code, where 328-0730 and 3280730 are the same part.
5 capabilities
TERRA-304Live
QUOTE
Quotations and invoices as PDF and Excel, on your letterhead, with lead times in days, weights, split deliveries and alternatives, sent and tracked.
11 capabilities
TERRA-402Live
LEADS
The leads board from Unprocessed to Won, with rules that run automatically and bulk moves for forty cards at once.
6 capabilities
TERRA-106Live
DIAL
The outbound queue: it works through a list inside each customer's working day, keeps every callback that was promised, and knows when to stop.
8 capabilities
TERRA-505Coming
BOOKINGS
Viewings, service visits and test drives booked by the agent while the customer is still on the line, into your team's calendar, with a reminder beforehand.
3 capabilities
From the blog
Read more
· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408