TERRA-110LOOKUPLive
It checks the part. Never the price.
Three narrow tools the agent may use during a call, built so that prices and suppliers can never reach the phone.
Inside TERRA-110 LOOKUP
4 capabilities, one number each.
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Look up a part
What the part is, whether you can supply it, and its equivalents from other brands.
TERRA-110 LOOKUP
TERRA-110-02Live
This caller's history
The caller's own recent orders: number, stage and date, and nothing more.
TERRA-110 LOOKUP
TERRA-110-03Live
A callback slot
Checks a proposed callback time against the customer's working hours.
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TERRA-110-04Live
Prices never reach the phone
Any result that mentions a price, a cost, a supplier or a document is withheld from the agent entirely.
TERRA-110 LOOKUP
From the blog
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· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
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· Procurement
Cross-references and equivalents: one part, one card
328-0730 and 3280730 are the same part; a Komatsu number and an aftermarket one may be too. How a parts catalogue keeps one card per part, and says who decided.
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· Voice
Should an AI sales agent say it is an AI? Always.
The EU AI Act's transparency rule has been in force since 2 August 2026. Why our agent says it is an AI in the first sentence, everywhere, and what else it never does.
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