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Snooze, and Mark as new
Send a line away until this evening, tomorrow morning or Monday; it comes back as new at that hour. Mark as new puts any line back in the bell.
Also inside TERRA-506 BELL
The rest of BELL.
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Needs you, in its own tab
A letter nobody has answered, a send held for a person, a call that asked for one, a task that is late. Seen or not, they wait there until the work is done.
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Clears itself
Answer the letter, send the held e-mail or close the task, and its notifications go to Done without anybody marking them.
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Why it reached you
Every line says so: your customer, your task, you were named, you did it.
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Reminders before a deadline
Fifteen minutes to an hour before a task is due, and once more if it is late.
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One line for a run
A morning of the agent's calls is one line with the conversations inside, and several moves on one task are one line too.
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Pop-ups that know the hour
What matters appears in the corner, and on the computer when the tab is hidden. Outside office hours only what needs a person does.
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One set of switches
Choose what reaches the bell, the corner and Telegram in one table, offered only where your role opens the room.
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Only the calls and letters you want
Incoming, outgoing or only the calls with a conversation; incoming letters, outreach, what your team wrote or the agent's follow-ups. Chosen once for your own customers and once for the whole desk.
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New, and everything else
The bell holds only what you have not seen. Open a line or mark it seen and it moves to All: every line of the last 90 days, newest first, with a search box.
TERRA-506 BELL