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Settings in a window
Settings at the foot of Inbox opens the Email page in a window over the letters, with the whole settings menu beside it: mailboxes, sign-in apps and the signature, and WhatsApp, Telegram or any other page a click away. Open as a page puts the page in a new tab on the whole screen; the groups of the settings menu fold and unfold on a small arrow.
Also inside TERRA-201 MAIL
The rest of MAIL.
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Your mailbox, connected
Microsoft 365, or a standard IMAP/SMTP mailbox set up by hand, checked every minute; mail sent from Outlook shows up too.
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The inbox is a queue
Handled emails are filed away, so the inbox only ever shows what's still waiting.
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Conversations
One conversation per subject, read and unread, who opened it and who answered it. Newest letters appear first. Incoming letters are soft teal and marked Received; outgoing letters are neutral and marked Sent. Direction stays visible when folded.
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Write and preview
Choose Reply or Reply all from the compact action menu, review To and Cc, forward or start a new email, as an agent or as yourself, and see it as it will arrive while you type.
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HTML email
Emails go out as HTML and plain text, and item lines arrive as a table with named columns and the currency.
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Back from spam
Emails your provider filed as junk are pulled back and shown, so an enquiry is never lost to a spam filter.
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Attachments
Incoming attachments kept, up to 8 MB per file and 25 MB per email.
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Send at an hour
Pick the time an email goes out, on your clock or theirs; it waits in Drafts until then.
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Bounces understood
A bounced email marks the address as dead, greys it out on the card and moves the lead to Lost. A notice that delivery is only delayed is filed away and changes nothing.
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Replies from a template
Pick a saved letter in the reply box and it's written, greeting the person by name with its files attached. Nothing goes out until you press Send.
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No letter to a dead domain
Before an outreach email goes, the desk asks whether the address's domain takes mail at all. A domain that does not exist gets no letter: the address is marked and the lead goes to Lost, as if it had bounced. A letter promised on a call is held instead, for somebody to correct an address that may have been misheard.
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A departure understood
An automatic reply that says the person has retired or left is read, not filed away: the contact is marked as gone, the lead goes to Lost, the number or the colleague the notice names goes onto the company card — a named replacement becomes a lead at the start of the board — and the owner gets a task with the notice's words. One saying they are away until a date makes the next call and the feedback letters wait for the morning after. A holiday notice with no date, and a receipt, change nothing, as before.
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Website chat
On our own Store, visitors choose a language or write in their own and leave contact details. The assistant finds parts in our public catalogue and says which are available; once the visitor names parts and quantities, it hands the request to our team as an order on the deal. In Inbox the whole chat reads as one conversation, with its files. Our team confirms price and delivery by email. Disabling the module keeps existing enquiries and files.
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Compact mail navigation
A collapsible sidebar keeps common mail folders, Web chats and Outreach within reach. Choose a mailbox address from your mail history to narrow the list. Compact cards show the latest activity, with the full read and reply history one click away. New message sits beside search; a letter goes from the mailbox its conversation came into, or the one picked in From.
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Address book
To and Cc suggest people as you type a name, a company or part of an address: the people on the conversation first, then whoever wrote lately. One address book lists every address in your letters, your CRM contacts, your suppliers and the team, where an address can be given a name or kept out of the suggestions. A bounced address is marked before you send.
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Folders, flags, categories and rules
Each person sorts the shared mailbox their own way: move or copy a conversation into a folder of their own, flag it for a day, give it coloured categories, and let rules do the same to new letters by sender, subject, mailbox or attachment. A flag with a day can also become a task. A filter beside search narrows any folder to unread, flagged, overdue, with attachments, high priority, addressed to you, a category or a date range, across the whole history.
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Block a sender
Anyone on the desk can block an address or a whole company domain. Their next letters go straight to Spam for everybody, and the robot does not read them, so they make no lead, reply or notice. Nothing is deleted, and the list of blocked senders shows who blocked each one.
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Formatted letters
Letters are written with a ribbon as in Outlook: font, size, bold, colours, highlights, lists, alignment, links, tables and pictures inside the letter, with high or low importance. The sign-off stands in the letter and is picked from a list the desk keeps, formatted too, with a logo if wanted; saved templates and an address check sit on the same ribbon. The customer receives the letter as it looks, and a plain-text copy goes with it.
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Work and personal mailboxes
Connect more mailboxes beside the shared one: Gmail and Microsoft 365 by signing in, iCloud, Yahoo, Zoho and others with an app password, or any server by hand, checked before anything is kept. Each is work or personal. A work mailbox is the team's; a personal one's letters are seen by its owner alone, admins included, and stay out of everyone else's search, notifications and CRM. The desk reads new letters and moves nothing in the mailbox.
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Team chats
Every deal, order, company and lead has a chat for the team, opened with Chat on its card and kept in Inbox under Team chats. Its owners are in it by themselves, and naming a colleague with @ brings them in. Pictures and files go in with a drop or a paste; a message becomes a task on the same deal. The client's letters and chat messages filed on the deal show in its chat, and Reply to client answers on the client's own channel. Groups and direct chats between colleagues too. The assistant writes a message from a line of yours, to the team or to the client in their language, from the chat and the deal's order; nothing is sent until you press Send.
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Inbox on the right rail
Each person pins what they want at hand to the strip on the right of every room: Team chats, WhatsApp, All mail, a mailbox, a folder of their own or one chat, six at most, each with its unread number. Pressed, a pin opens a panel beside the strip: a chat is read and answered there while the order or the board stays open, and a letter opens in Inbox. The pins follow the person to any computer.
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