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Write and preview
Reply, forward or start a new e-mail, as an agent or as yourself, and see it as it will arrive while you type.
Also inside TERRA-201 MAIL
The rest of MAIL.
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Your mailbox, connected
Microsoft 365 or any standard mailbox, checked every minute; mail sent from Outlook shows up too.
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The inbox is a queue
Handled e-mails are filed away, so the inbox only ever shows what's still waiting.
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Conversations
One conversation per subject, read and unread, who opened it and who answered it.
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HTML e-mail
E-mails go out as HTML and plain text, and item lines arrive as a table with named columns and the currency.
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Back from spam
E-mails your provider filed as junk are pulled back and shown, so an enquiry is never lost to a spam filter.
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Attachments
Incoming attachments kept, up to 8 MB per file and 25 MB per e-mail.
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Send at an hour
Pick the time an e-mail goes out, on your clock or theirs; it waits in Drafts until then.
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Bounces understood
A bounced e-mail marks the address as dead and greys it out on the card.
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Replies from a template
Pick a saved letter in the reply box and it's written, greeting the person by name with its files attached. Nothing goes out until you press Send.
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