TERRA-104-03Live
"I want a person"
The caller is put through to your salesperson by name, with the conversation so far. It never says nobody is available.
Also inside TERRA-104 RECEPTION
The rest of RECEPTION.
TERRA-104-01Live
The notice, first
Eighteen words before anything else: it's an AI assistant, the call is recorded, and staying on the line means the caller agrees.
TERRA-104 RECEPTION
TERRA-104-02Live
Routes by language
English, Arabic, Russian, Hindi, French, Portuguese or Spanish: the caller says what they need in their own words, and the right agent takes it.
TERRA-104 RECEPTION
TERRA-104-04Live
Edited on the desk
The menu, the greeting, the notice, the voice and what callers hear on hold are all edited in Admin. No developer needed.
TERRA-104 RECEPTION
TERRA-104-05Live
Handed over mid-call
When a caller turns out to speak another language, the agent passes the call to the colleague who speaks it, with the conversation so far.
TERRA-104 RECEPTION