Solutions · Real estate
The enquiry came at midnight. From Moscow.
Rental and sales agencies take enquiries in every language, at every hour, from buyers and tenants in other time zones, and win them on the first answer.
A missed call is a missed deal
Property enquiries come from portals, adverts and word of mouth, often from abroad and often at night. The agency that answers in the buyer's language and calls back on time books the viewing.
What the desk does today
- Answers every enquiry in English, Arabic, Russian or Hindi, and says it is an AI.
- Puts every lead on a board with their local clock, and calls back at the hour they named.
- Reads portal and e-mail enquiries and drafts a reply in the enquirer's language.
- Keeps past clients and landlords on a rhythm of touches.
Coming next
- TERRA-409 LISTINGS: the units you let or sell, read by the agent on the call.
- TERRA-505 BOOKINGS: viewings booked on the call into your agents' calendars.
The set
9 systems for real estate.
TERRA-101Live
CALL
An AI voice agent that answers your number and calls customers back in their language, reads part numbers back to them, and writes up every call the moment it ends.
9 capabilities
TERRA-104Live
RECEPTION
An AI receptionist on the company line: it plays the legal notice, asks what the caller needs in their own words, and puts them through to the right agent or person.
5 capabilities
TERRA-106Live
DIAL
The outbound queue: it works through a list inside each customer's working day, keeps every callback that was promised, and knows when to stop.
8 capabilities
TERRA-202Live
TRIAGE
Every e-mail and every attachment read and sorted: enquiry, supplier offer, complaint or automated mail, its language, a one-line summary, and whether a reply is owed.
4 capabilities
TERRA-203Live
DRAFT
A reply drafted the moment an enquiry lands, in the customer's language, with no prices and no promises, waiting for someone on your team to press Send.
4 capabilities
TERRA-402Live
LEADS
The leads board from Unprocessed to Won, with rules that run automatically and bulk moves for forty cards at once.
6 capabilities
TERRA-404Live
PORTFOLIO
A board for existing customers that shows who is going quiet, with a rhythm of touches (a task, an e-mail or a call) for each one.
4 capabilities
TERRA-409Coming
LISTINGS
A catalogue of what you rent or sell (apartments, offices, vehicles, machines) that the voice agent reads from on the call and the CRM matches to each enquiry.
3 capabilities
TERRA-505Coming
BOOKINGS
Viewings, service visits and test drives booked by the agent while the customer is still on the line, into your team's calendar, with a reminder beforehand.
3 capabilities
From the blog
Read more
· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408