Solutions · Agricultural machinery
Harvest does not wait for office hours.
Tractor and harvester dealers and parts suppliers get their busiest calls in season, from the field, from mechanics who speak the farm's language.
Seasonal peaks, lost calls
In season a stopped combine costs a farm its harvest window. The call comes early in the morning or late at night, from a mechanic in the field, and it goes to whoever picks up.
What the desk does
- Picks up every call in the caller's language and reads the part number back.
- Checks the catalogue and equivalents while they wait.
- Writes the call up for your team, translated, before the office opens.
- Keeps last season's customers on a rhythm before the next one starts.
The set
7 systems for agricultural machinery.
TERRA-101Live
CALL
An AI voice agent that answers your number and calls customers back in their language, reads part numbers back to them, and writes up every call the moment it ends.
9 capabilities
TERRA-109Live
READ
Built so that mixed letters and digits come through correctly: brands and codes fed to the recogniser, a second listen to anything spelled out, and the recording used to correct the record afterwards.
5 capabilities
TERRA-112Live
TRANSLATE
English under every line of a call in Arabic, Russian or Hindi, as it happens, with part numbers and e-mail addresses copied exactly, never translated.
2 capabilities
TERRA-306Live
CATALOGUE
Your parts catalogue, with brand, description, unit, weight and HS code, where 328-0730 and 3280730 are the same part.
5 capabilities
TERRA-308Live
CROSS
Equivalents and cross-references: another brand's number for the same part, grouped, searchable and used everywhere a part is looked up.
4 capabilities
TERRA-404Live
PORTFOLIO
A board for existing customers that shows who is going quiet, with a rhythm of touches (a task, an e-mail or a call) for each one.
4 capabilities
TERRA-105Live
HOURS
Office hours, holidays and an answering machine, so the desk knows when to dial, when to hold an e-mail, and what to say after hours.
5 capabilities
From the blog
Read more
· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408
· Procurement
One click, every supplier: sourcing spare parts from price lists
Which of your suppliers can quote this order? The answer is in their price lists, and a desk can read 160,000 rows faster than a buyer can open the file.
TERRA-307TERRA-302TERRA-308