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Write back
Free text for 24 hours after their message; sent, delivered and read on every message. After the 24 hours the chat waits for them.
Also inside TERRA-208 MESSENGER
The rest of MESSENGER.
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A folder in Inbox
One chat per person who wrote to the Page, with their Facebook name, searched like your mail, with the chats that wait for someone counted beside it.
TERRA-208 MESSENGER
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Autopilot in the chat
In the customer's language. Writing in a chat yourself switches it off there until you hand it back.
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Photos and files
What the customer sends is kept with the chat and read for the team.
TERRA-208 MESSENGER
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A draft from your line
Tell the assistant what the reply should say, in your own words and language. It writes it in the customer's language, by the rules you set for the Page, into your box; nothing goes until you press Send.
TERRA-208 MESSENGER
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On the customer card
Add to CRM puts the person on a company card with their Facebook name and an e-mail for the quotation; their orders are raised on that card.
TERRA-208 MESSENGER