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Customers' chats in Inbox
A bot customers write to, with its link for your website and signature. Each chat sits in Inbox beside your mail, one per customer, answered by the team or by Autopilot in the customer's language; photos and files are kept with the chat and read for the team. A customer has no phone number until they share one, so the robot asks once, with Telegram's own button.
Also inside TERRA-207 TELEGRAM
The rest of TELEGRAM.
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Group notices
Calls, emails, sends, holds, bounces, and "someone has to decide", each linking back into the desk.
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A topic for each kind
Calls, email, WhatsApp, Messenger, Telegram, ERP, tasks and alerts, in topics the bot creates automatically.
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Personal feeds
My customers, what I did, what somebody has to answer, my tasks, and a reminder before a task of mine is due.
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Ask from the chat
Ask the assistant from Telegram. A plan comes with a Run button, and anything that dials or sends asks you to confirm twice.
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Only the calls you want
Incoming, outgoing, or just the calls where somebody spoke. Set once for the group, and by each person for their own chat.
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Only the letters you want
Incoming letters, outreach, what your team wrote and the agent's follow-ups, each with a switch of its own. Anything that needs a person still comes through.
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Your own account in Inbox
Connect your own Telegram to the bot in Telegram itself, and the customers who write to you personally land in your Inbox, seen by you alone, admins included. You answer from your account inside the 24 hours Telegram allows, or from your phone; Autopilot answers only the chats you switch it on for, with customers on a card.
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