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A folder in Inbox
One chat per customer number, searched like your mail, with the chats that wait for someone counted beside it.
Also inside TERRA-205 WHATSAPP
The rest of WHATSAPP.
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Write back
Free text for 24 hours after their message, an approved template after. Sent, delivered and read on every message.
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After the call
A template message, sent only when the customer clearly agreed on the call.
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Autopilot in the chat
In the customer's language. Writing in a chat yourself switches it off there until you hand it back.
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Photos and files
What the customer sends is kept with the chat and read for the team.
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A draft from your line
Tell the assistant what the reply should say, in your own words and language. It writes it in the customer's language, by the rules you set for the number, into your box; nothing goes until you press Send.
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A number of your own
Add more numbers of the same WhatsApp Business account beside the office one, each for one person. Its chats sit in Inbox under that number and are seen by its owner alone, admins included, and stay out of everyone else's search, notifications, CRM and assistant. A reply goes from the number the customer wrote to. Autopilot does not answer on it, and templates go from the office number.
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Instagram Direct
The Direct messages to your Instagram professional account, in a folder of their own beside WhatsApp: one chat per person, found by name or @username, answered by your team or by Autopilot in the person's language. A reply to your story shows the story; a reaction wakes nobody. Free text for 24 hours after their message, as Instagram allows; the access token is renewed by the desk itself.
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The letter, said in the chat
When a quotation or an invoice goes by e-mail on an order that came from WhatsApp, Autopilot tells the customer in the chat where it went, asks whether it arrived and sends the PDF there if they ask. After their 24 hours an approved template says it, in their working hours. From the order, Ask the customer puts a question by WhatsApp, e-mail or both, and their answer comes back to the order.
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