TERRA-109-01Live
Your vocabulary, up front
Brands, product families, names and codes (up to fifty per call) are given to the recogniser before the call starts.
Also inside TERRA-109 READ
The rest of READ.
TERRA-109-02Live
Words it learns
A term heard the same way on two calls (once, for a code) joins the vocabulary, and anyone on your team can remove it.
TERRA-109 READ
TERRA-109-03Live
A second listen
The last minute of audio is kept. When a caller spells something or says a number, that stretch is transcribed again before the agent reads it back.
TERRA-109 READ
TERRA-109-04Live
The recording corrects the record
After the call, the recording is used to fix any misheard e-mail address or code on the call's record.
TERRA-109 READ
TERRA-109-05Live
Cyrillic look-alikes fixed
A К or А typed on a Russian keyboard inside a part number is turned into its Latin twin.
TERRA-109 READ