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Assisted call
After everything the customer says, three suggested lines appear: one if they're busy, one to qualify, one to close.
Also inside TERRA-107 OPERATOR
The rest of OPERATOR.
TERRA-107-01Live
A phone in the browser
Your microphone, on a real call over the company number. Both sides are transcribed and summarised, just like an agent's call.
TERRA-107 OPERATOR
TERRA-107-03Live
Lines at hand and a call plan
Stock lines (say that again, spell it, goodbye) and the AI's plan for this call, written while the phone is still ringing.
TERRA-107 OPERATOR
TERRA-107-04Live
Rehearse with an agent
Talk to an agent through your microphone before it ever rings a customer.
TERRA-107 OPERATOR
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Who may do what
Agent calls, human calls, assisted calls and rehearsals are each allowed per role.
TERRA-107 OPERATOR