TERRA-106-06Live
A carrier fault is not a no-answer
A call the network couldn't place doesn't count as an attempt, and after three in a row your team is told.
Also inside TERRA-106 DIAL
The rest of DIAL.
TERRA-106-01Live
A queue that runs itself
It checks the list every twenty seconds and dials one line at a time, with a pause between calls.
TERRA-106 DIAL
TERRA-106-02Live
Their working day
It only rings during business hours where the customer is, worked out from their address or, failing that, their phone number.
TERRA-106 DIAL
TERRA-106-03Live
A retry ladder
No answer? Out of the box it tries again ten minutes later and ten minutes after that, then at nine the next morning their time, and once more an hour later. After that the lead moves to Contact not working.
TERRA-106 DIAL
TERRA-106-04Live
Callbacks at the hour they named
"Call me Thursday at three" becomes a callback at three their time, and a callback promised without a time defaults to ten in the morning.
TERRA-106 DIAL
TERRA-106-05Live
Queue control on the board
Call next, call off or move to the front, and the reason the agent won't ring a lead, shown on the lead's card.
TERRA-106 DIAL
TERRA-106-07Live
The first word, in their language
A call opens in the language of the country it rings, by a rule you set: Portuguese in Angola, Spanish in Argentina, Russian in Kazakhstan. A customer's card can name its own, one card or a whole selection at once, and the colleague who speaks it makes the call.
TERRA-106 DIAL
TERRA-106-08Live
A ladder you set yourself
How many calls on the first day, how many on the next, and the wait between them are set in the column's head for every lead in it. Save, and the calls already planned move to the new rule.
TERRA-106 DIAL