TERRA-101-03Live
No dead air
Short acknowledgements recorded in advance, and the opening line ready while the phone is still ringing. If the model is slow, the agent says so instead of going silent.
Also inside TERRA-101 CALL
The rest of CALL.
TERRA-101-01Live
Streaming voice
Speech recognised as it is spoken and the reply voiced as it is written, so the agent starts talking within a breath of the caller finishing.
TERRA-101 CALL
TERRA-101-02Live
Natural turn-taking
An "uh-huh" doesn't stop it; a real interruption does, at the exact word the caller heard. After a nod or a "hello?" it picks the sentence back up.
TERRA-101 CALL
TERRA-101-04Live
Silence and hold
It asks again after six seconds of silence and hangs up after fifteen. "Hold on a moment" buys the caller up to two and a half minutes.
TERRA-101 CALL
TERRA-101-05Live
Voicemail and switchboards
It can tell a voicemail or a phone menu from a person in seven languages and never pitches to a machine. On a menu it presses the key for purchasing or parts, or for the language it speaks; on voicemail it leaves a short message after the tone.
TERRA-101 CALL
TERRA-101-06Live
Knows when the call is over
It hangs up after a real goodbye and never on "just a moment", a thank-you or a bare hello.
TERRA-101 CALL
TERRA-101-07Live
Call summary
Outcome, summary, key points, sentiment, contact details, objections, the next action and the time the customer named, on their own clock, written for every call.
TERRA-101 CALL
TERRA-101-08Live
Knows a returning caller
A customer who rings back gets the same agent in the same voice, and it already knows what was said last time.
TERRA-101 CALL
TERRA-101-09Live
Voices and languages chosen by name
The desk's default voice, the reception desk's and the answering machine's are picked from your voice library by name, with a sample to listen to; the pickup greeting, the voicemail message, the languages the recogniser expects and the brand names it should know are on the same page, in Admin.
TERRA-101 CALL
From the blog
Read more
· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Voice
Should an AI sales agent say it is an AI? Always.
The EU AI Act's transparency rule has been in force since 2 August 2026. Why our agent says it is an AI in the first sentence, everywhere, and what else it never does.
TERRA-101TERRA-104TERRA-110