Solutions · Equipment rental
The crane is booked. The next caller wants one too.
Heavy equipment and machinery rental runs on calls from site: availability, rates, how soon, and the customers who rent again every season.
Rental is won on the first call
A site manager needs an excavator next week and calls the rental companies in turn. The one who answers, takes the job details and sends the quote the same day gets the hire, and usually the next one.
What the desk does
- Answers every call in the caller's language and writes the job up.
- Sends the quotation with delivery, and follows it up on their clock.
- Keeps past customers on a rhythm, so the next season's hire is yours.
- Coming: the fleet as a list the agent reads on the call (TERRA-409 LISTINGS).
The set
7 systems for equipment rental.
TERRA-101Live
CALL
An AI voice agent that answers your number and calls customers back in their language, reads part numbers back to them, and writes up every call the moment it ends.
9 capabilities
TERRA-106Live
DIAL
The outbound queue: it works through a list inside each customer's working day, keeps every callback that was promised, and knows when to stop.
8 capabilities
TERRA-304Live
QUOTE
Quotations and invoices as PDF and Excel, on your letterhead, with lead times in days, weights, split deliveries and alternatives, sent and tracked.
11 capabilities
TERRA-305Live
FREIGHT
Several priced shipping options on a quotation, from your rate book or entered by hand.
2 capabilities
TERRA-404Live
PORTFOLIO
A board for existing customers that shows who is going quiet, with a rhythm of touches (a task, an e-mail or a call) for each one.
4 capabilities
TERRA-409Coming
LISTINGS
A catalogue of what you rent or sell (apartments, offices, vehicles, machines) that the voice agent reads from on the call and the CRM matches to each enquiry.
3 capabilities
TERRA-505Coming
BOOKINGS
Viewings, service visits and test drives booked by the agent while the customer is still on the line, into your team's calendar, with a reminder beforehand.
3 capabilities
From the blog
Read more
· Voice
Part numbers are where voice AI breaks
Why one pass of speech recognition is never enough for 235-60-35300, and the four things a voice agent for spare parts has to do instead.
TERRA-109TERRA-101TERRA-110
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408