Solutions · Chemicals & raw materials
The same customers. Every month. On time.
Chemicals, packaging and raw materials distributors live on repeat orders: the same buyers, a rhythm of calls and quotations that follow the market.
Repeat business is a rhythm
A distributor's margin is in the customers who reorder. They go quiet slowly, and nobody notices until the order does not come.
What the desk does
- A board of existing customers that shows who is going quiet.
- A touch for each one on their rhythm: a task, an e-mail or a call from the agent.
- Quotations in the customer's currency at today's rate.
- An assistant that answers "who has not ordered this quarter?" from the data.
The set
7 systems for chemicals & raw materials.
TERRA-404Live
PORTFOLIO
A board for existing customers that shows who is going quiet, with a rhythm of touches (a task, an e-mail or a call) for each one.
4 capabilities
TERRA-106Live
DIAL
The outbound queue: it works through a list inside each customer's working day, keeps every callback that was promised, and knows when to stop.
8 capabilities
TERRA-204Live
OUTREACH
Template e-mails with merge fields and brochures attached, sent from the company card, with a follow-up call booked automatically.
5 capabilities
TERRA-304Live
QUOTE
Quotations and invoices as PDF and Excel, on your letterhead, with lead times in days, weights, split deliveries and alternatives, sent and tracked.
11 capabilities
TERRA-309Live
RATES
Exchange rates fetched daily, and every cost converted at the rate of the request it came from.
2 capabilities
TERRA-502Live
ASK
An assistant that answers from your live data and shows what it read, and turns a request for changes into a plan you tick off.
5 capabilities
TERRA-401Live
CRM
Companies and people, with statuses, owners and their local clock, filed by their e-mail domain so a client is never two cards.
6 capabilities
From the blog
Read more
· Procurement
How to answer spare-parts RFQs overnight: from PDF to quotation
An RFQ lands at 06:40: thirty-five lines in a PDF. What it takes to have the order, the supplier requests and the quotation ready before your team is in.
TERRA-301TERRA-202TERRA-302
· Voice
Calling customers on their clock: time zones and the callback ladder
"Call me tomorrow at eleven" means eleven in Chennai, not in Dubai. How an outbound queue keeps promises across time zones, and when it stops.
TERRA-106TERRA-407TERRA-408
· Procurement
One click, every supplier: sourcing spare parts from price lists
Which of your suppliers can quote this order? The answer is in their price lists, and a desk can read 160,000 rows faster than a buyer can open the file.
TERRA-307TERRA-302TERRA-308